Privacy Policy

As Zeyzer Jewelry Industry and Trade Limited Company (“Company” or “Zeyzer”), we place great importance on the protection of the privacy of our customers’ and visitors’ personal data.

The purpose of this Privacy Policy (“Policy”) is to inform you, in accordance with the Personal Data Protection Law No. 6698 (“PDPL”), about the types of personal data we collect, how and why we collect it, how we process it, with whom we share it, the technical and organizational measures we take to ensure data security, and your rights regarding your personal data.

1. Definitions

• Data Subject: The real person whose data is processed under PDPL.
• Personal Data: Any information relating to an identified or identifiable real person.
• Special Category Personal Data: Information revealing race or ethnic origin, political opinions, religious or philosophical beliefs; membership in a trade union, genetic data, biometric data processed solely for identifying a person; health data, data about a person’s sexual life, or sexual orientation.
• Data Controller: Any organization, person, or body that determines the purposes and means of processing personal data, controls the data, and is responsible either alone or jointly. The data controller under this Policy is Zeyzer.
• Data Processor: The natural or legal person, public authority, agency, or other body that processes personal data on behalf of the data controller.
• Processing: Any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making it available, alignment or combination, restriction, deletion, or destruction.
• Third Party: Any real or legal person, public authority, agency, or other body other than the data subject, controller, processor, and persons authorized to process the data under the direct authority of the controller or processor.
• Transfer: The intentional sending of personal data to another party or making the data accessible when the sender or receiver is not the data subject.

2. What Personal Data Do We Collect? How Do We Collect Personal Data?

Personal data may be collected by our Company through our websites, corporate social media accounts, WhatsApp account, dealers, sales points, printed forms, phone, call center, email, notary, and/or correspondence by mail, customer meetings, meetings at the contract signing stage, and by verbal, written, or electronic means and physical channels, either automatically or non-automatically.

3. Information You Provide

When you create an account, you share your name, surname, email address, and password with us, and for orders, your phone number, shipping address, and billing information.

When you contact us regarding products, services, and/or assistance requests, we may request your email address and contact information.

4. Automatically Collected Information

As with most websites and mobile applications, certain data is collected automatically when you visit a website or use a service application. Automatically collected data includes service metadata, log data, device information, last used service, session data, navigation data, IP addresses, third-party data, and cookie information.

5. Cookie Information

When you visit the Website, we collect certain data from your browser using cookies. The cookies used include both first-party and third-party cookies. First-party cookies allow us to collect analytics data, remember your settings, learn the last page visited, and the last service used, and perform other useful functions to simplify your user experience. Third-party cookies are used by third parties for advertising, retargeting, analytics, marketing, and tracking purposes.

Cookies vary in type and purpose. For example, a “session cookie” exists only in your device’s temporary memory while your session or visit to a Website continues and is generally deleted when you close your web browser. On the other hand, a “persistent cookie” has a longer lifespan, staying on your device until you delete it (i.e., instruct your browser to do so) or until it expires. A “secure cookie” can only be sent over a “secure” (encrypted) connection, making it harder for others to intercept the Information. A “first-party cookie” indicates that the cookie belongs to us, while a “third-party cookie” means the cookie belongs to someone other than Zeyzer Jewellery

We use Google Analytics, YouTube, and Facebook cookies as web analysis tools to help us understand how users interact with the Website. Like many services, Google Analytics, YouTube, and Facebook cookies use first-party cookies to track user interactions to gather Information about how users interact with our site. This Information is used to compile reports and help us improve our Website. Reports describe website trends without identifying individual visitors. You can disable Google Analytics, YouTube, and Facebook cookies without affecting your visit to our site.

Please note that we do not alter our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application. However, most browsers allow you to control whether to accept cookies and how to remove them. You can set most browsers to notify you when you receive a cookie or to block or remove cookies altogether.

Third-party cookies are generally managed by the tools provided by these parties. Some of these tools include:

• Google Analytics opt-out
• Yandex Metrica opt-out
• Facebook cookie policy and opt-out
• Network Advertising Initiative opt-out page
• Digital Advertising Alliance opt-out page

For more information about cookies and how to manage them, you can visit http://www.allaboutcookies.org.

It may also be beneficial to review our Cookie Usage Policy, available on our website.

6. Other Information

We may also collect information from you when you complete forms on our website (e.g., applications or surveys), participate in our campaigns or programs, sign up to receive notifications, newsletters, or other communications, request support, interact with our social media accounts, or correspond with us or otherwise communicate with us. If you send us an email, notice, or message, we may keep a record of such communication, including your name, email address, or phone number (if provided in messages/emails), the content of your communication, and our response. We may supplement this data with other information.

7. How and Why Do We Process Your Personal Data?

We may collect or receive personal data from you in various ways. You may directly provide personal information when you contact us or select cookie settings. The table below outlines the legitimate purpose for processing your personal data in the different contexts in which we interact with you.

The legal grounds for processing personal data under PDPL are as follows:

• Consent: If you have freely given specific, informed, and clear consent.
• Contract: If processing is necessary for a contract you have with us or to take specific steps before entering into a contract.
• Legal Obligation: If processing is necessary to comply with a legal obligation.
• Vital Interests: If processing is necessary to protect someone’s life.
• Public Task: If processing is necessary to perform a task in the public interest or for our official functions, with a clear legal basis for the task or function.
• Legitimate Interests: If processing is necessary for our legitimate business interests or the legitimate interests of a third party, provided this does not harm the protection of your personal data.

8. Sensitive Personal Data

As Zeyzer, we do not collect or process sensitive personal data such as race or ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data, biometric data processed solely for identifying a person, health-related data, or data about a person’s sexual life or sexual orientation.

9. Transfer of Personal Data

We may transfer your personal data under PDPL and legal grounds. We do not sell, trade, or otherwise transfer Personally Identifiable Information to third parties. Your personal data may be disclosed to third parties outside suppliers if we have a legal obligation to comply with; otherwise, we only transfer your personal data if we have your permission or if permitted by law.

10. Retention and Destruction of Personal Data

For detailed information regarding the retention and destruction of personal data, please review our Personal Data Retention and Destruction Policy.

11. Data Security

This Policy only applies to data provided by you during a session and/or to data you give to Zeyzer.

Zeyzer has implemented administrative and technical measures it believes appropriate to protect the confidentiality, integrity, and availability of your personal data. Despite our efforts, we cannot guarantee that your personal data will be absolutely secure against unauthorized or unlawful processing or accidental loss, alteration, or destruction during transmission over the internet, while stored in our systems or in our service providers’ systems, or otherwise under our control. Furthermore, please be aware that we cannot control and are not responsible for the actions of other parties with whom you share (or instruct us to share) your personal data.

12. Rights under PDPL for the Protection of Personal Data

Under PDPL, you have rights that we are obligated to protect and prioritize through our data practices. These rights include:

• Right to Information: You have the right to ask what types of information are being processed and why we need them.
• Right to Access: You have the right to request copies of your personal data. We may charge a fee for this service.
• Right to Rectification: You have the right to request that we correct any information you believe is incorrect. You also have the right to request that we complete the information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Avoid Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.

13. Changes to the Policy

We may revise and amend this Policy from time to time to reflect changes in our products and services, applicable laws, regulations or standards, or other changes in our business. We will post the revised Policy (or, where applicable, our new privacy policy) on the same webpage where this Policy is published, or on another webpage we commonly use to publish such materials. We may also use other means to inform you about changes to the Policy. The revised Policy (or, where applicable, the new policy) will take effect upon publication, unless a later date is specified in the document itself.

14. Contact

If you have any questions about this Policy or our data processing practices, or if you wish to exercise any of your “data subject” rights regarding personal data we hold about you, please feel free to contact us at:

Email: [email protected]
Address:

This Policy is originally drafted in Turkish. In the event of any legal dispute or inconsistency between the English and Turkish versions, the Turkish version shall prevail.