Personal Data Protection Notice

1) What is the legal basis for Zeyzer's collection of personal data?

Various laws govern the use of personal data. The main legal basis is Law No. 6698 on the Protection of Personal Data (KVKK). Other relevant laws include Law No. 6563 on the Regulation of Electronic Commerce and provisions of the Turkish Penal Code No. 5237. Additionally, data may be collected and processed to fulfill obligations under Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

2) What methods does Zeyzer use to collect personal data?

Data provided via www.zeyzerjewellery.com or mobile applications is processed by Zeyzer with the user's consent and in accordance with legislation. Zeyzer uses cookies on its website. Cookies store data on users’ devices to recognize returning devices and improve services. Information such as IP addresses, session details, browsing preferences, and behavioral data may be collected, processed, and shared with third parties in a secure manner.

3) How are cookies used on the website?

Cookies on www.zeyzerjewellery.com help personalize content, save user preferences, and track user activity. There are two types of cookies used: session cookies (temporary) and persistent cookies (long-term). Cookies may be used for analytics, targeted advertising, and site performance enhancement. Users can manage cookie settings through their browsers or visit websites like www.allaboutcookies.org for more control.

4) For what purposes does Zeyzer use your personal data?

Zeyzer may use personal data to verify identity, contact customers, fulfill contractual obligations, maintain transaction records, comply with legal requirements, improve user experience, offer products and promotions, handle complaints, and for marketing purposes. Data may be used to create customer profiles, conduct surveys, or provide personalized recommendations.

5) How does Zeyzer protect your personal data?

Zeyzer implements technical and administrative measures to protect personal data. The company performs regular penetration tests, follows international and local data protection standards, and keeps its data policies updated to ensure privacy and integrity.

6) Does Zeyzer share your personal data?

Personal data is shared only with customer consent or when required by law. It may be shared with public authorities, affiliated companies, partner institutions, cloud service providers, marketing agencies, banks, or research firms for legitimate business purposes. All data transfers are carried out securely in compliance with applicable regulations.

7) What are your rights under the Personal Data Protection Law?

Under KVKK, you have the right to:

• Know if your data is processed
• Request information
• Learn the purpose of processing
• Know third parties it is shared with
• Request correction or deletion
• Object to unfavorable outcomes
• Seek compensation for unlawful processing

8) How can I stay informed about changes in data legislation?

Zeyzer will update this policy in accordance with legislative changes and publish the updates on its website.

9) How can I ensure my data is accurate and up to date?

You are responsible for keeping your personal data accurate and up to date. Please contact us to update your information whenever necessary.

10) Who can I contact regarding personal data?

For any inquiries about your personal data, you can reach us via email at [email protected].