Distance Sales Agreement

1. PARTIES

This "Agreement" has been signed between the Parties below within the framework of the following terms and conditions.

SELLER

• Trade Name: zeyzerjewellery
• Address: ..............................................................
• Phone: ..............................................................
• SELLER's Mersis No: ..............................................................
• SELLER's Email Address: [email protected]
• Shipping Company for Returns by BUYER: Yurtiçi Kargo and/or DHL. If a different shipping company is used, the BUYER will be notified.

BUYER

(The individual or legal entity placing the order under this Agreement)

• Name/Surname: ..............................................................
• Address: (Provided by the BUYER during the order)
• Phone: ..............................................................
• Email: ..............................................................

2. SUBJECT AND SCOPE OF THE AGREEMENT

The subject of this Agreement is to establish the rights and obligations of the Parties in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product ordered by the BUYER electronically from the website https://zeyzerjewellery.com/ ("Site").

• 2.1. The BUYER is informed about the sale and delivery of the product(s) below and the relevant provisions.
• 2.2. The BUYER accepts and declares that they are aware of all information about the main characteristics, sales price, quantity, payment method, delivery conditions, and all relevant details, as well as the cancellation and return conditions, and confirms this electronically before placing the order.

3. ESSENTIAL CHARACTERISTICS AND PRICE OF THE PRODUCT AND SERVICE UNDER AGREEMENT

The main characteristics of the product subject to this Agreement, the sales price, delivery, and payment conditions are as follows:

4. DELIVERY OF GOODS AND DELIVERY METHOD

The delivery will be specified in the order.

• 4.1.
  • Delivery Address: ..............................................................
  • Recipients: ..............................................................
  • Billing Address: ..............................................................

4.2. The product will be delivered by DHL or Yurtiçi Kargo to the address specified above within 30 (thirty) days. The 30-day delivery period does not apply to products that are custom-made or tailored to the BUYER's requests or personal needs. Even if the BUYER is not present at the address at the time of delivery, the SELLER will be considered to have fulfilled its obligations completely. Therefore, any damages arising from the delayed receipt of the product or costs due to the product waiting with the shipping company or being returned to the SELLER will be borne by the BUYER.

4.3. The shipping fee is covered by the SELLER and included in the product price. The SELLER reserves the right to charge an extra shipping fee for non-standard-sized or overweight products, or shipments to locations outside regular delivery areas.

4.4. Products for which the BUYER has paid the full and complete price will be delivered to the address specified by the BUYER. The SELLER cannot be held responsible for products not delivered on time due to stock shortages or changes in the BUYER's delivery address.

4.5. The SELLER is not obligated to verify the delivery addresses provided by the BUYER. The product/service will be delivered to the address and the person(s) specified by the BUYER in the order form and in this Agreement. If the product is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses to accept the delivery.

4.6. The SELLER shall not be held responsible if the product ordered cannot be delivered to the BUYER due to any issues faced by the shipping company during the delivery process.

4.7. If the delivery of the ordered product or service becomes impossible, the SELLER will inform the BUYER within 3 (three) days from the date they become aware of the situation and will refund all payments collected, including any delivery charges if applicable, within 14 (fourteen) days from the date of notification.

4.8. If the delivery of the order or service becomes impossible following the end of the campaign period, the SELLER reserves the right to supply an alternative product of equal quality and price with the approval of the BUYER to fulfill the performance obligation arising from the Agreement.

5. PAYMENT

• 5.1. The delivery of the product subject to the Agreement is conditional on the payment of the price by the BUYER through their preferred payment method. If the product price is not paid or is canceled in the bank records for any reason, the SELLER is considered relieved of the obligation to deliver the product.
• 5.2. The time at which orders are processed is when the required collection is made from the credit card account. If a stock issue arises, the BUYER will be notified immediately, and upon the BUYER's request, a new product may be sent, the product may be awaited to be restocked, or the order may be canceled.

6. DURATION OF THE AGREEMENT

• 6.1. The Agreement date is the date when the order was placed by the BUYER.
• 6.2. If the SELLER cannot deliver the product subject to the Agreement on time due to force majeure or extraordinary circumstances (e.g., adverse weather, transport interruptions), the SELLER must inform the BUYER. In such case, the BUYER may cancel the order and terminate the Agreement. Upon termination, the SELLER must return all payments collected, including delivery charges if any, to the BUYER in cash and in full within 14 (fourteen) days following receipt of the termination notice.

7. RETURNS

7.1. In cases where a refund is to be issued to the BUYER due to a return request or the inability to supply the ordered product for various reasons, the refund procedure according to the payment options is as follows:

• a) Credit Card Payments: If the purchase was made by credit card in installments, the bank will refund the BUYER in installments equal to the number of installments initially chosen. After the SELLER refunds the bank in one payment, the bank will credit the BUYER’s card in installments matching the initial schedule. If the refund date does not coincide with the card’s billing cycle, one installment will be refunded each month. The SELLER cannot make cash refunds for card purchases; refunds are processed through the bank systems.

7.2. In the event of technical or material errors during the listing of a product on the Website (e.g., incorrect price, description, specification), the SELLER reserves the right to cancel the order and refund any collected amounts to the BUYER in accordance with relevant legislation.

7.3. Under the General Communiqué on Tax Procedure Law No. 385, the return section on the invoice sent to you must be completely filled out and signed before returning the product to us along with the invoice.

7.4. Promotional or discounted products provided as gifts along with the purchased product must also be returned simultaneously with the product being returned by the BUYER.

7.5. In the event that the relevant bank or financial institution does not pay the product fee to the SELLER due to unauthorized or unlawful use of the BUYER’s credit card, debit card, or other payment methods provided on the Website by unauthorized persons not due to any fault of the BUYER, the BUYER must return the delivered product to the SELLER within 3 (three) days. In this case, shipping costs are the responsibility of the BUYER.

8. RIGHT OF WITHDRAWAL

In accordance with Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal (right of cancellation and return) for custom-made orders such as rings, necklaces, bracelets, pendants, precious stones, and earrings specially prepared for the BUYER if this right is not exercised within 48 hours after placing the order. This is due to production having commenced and the product being custom-made as per the BUYER’s specific requirements.

9. APPLICATIONS REGARDING DISPUTES

If the BUYER has a complaint regarding their order, the product subject to the order, or any other related matter, they can communicate their complaint to the SELLER using the contact information provided above. Complaints will be recorded, evaluated by authorized personnel, and a response will be provided as soon as possible. Additionally, the BUYER may submit complaints and objections to the Provincial or District Consumer Arbitration Committees in the place where they purchased the goods or services, or in their residence, within the monetary limits specified annually by the relevant Ministry of the Republic of Turkey. For disputes above these monetary limits, Consumer Courts have jurisdiction.

SIGNATURES